Shipping policy
Shipping Policy
Thank you for shopping with DermaVanta. Below is everything you need to know about how your order is processed and delivered.
Order Processing
All orders are processed within 2–5 business days.
Orders are not processed or shipped on weekends or holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times depend on your location:
- United States: 5–12 business days
- Canada: 7–14 business days
- International: 10–20 business days
Please note that these are estimated timeframes and may vary due to factors outside our control, such as carrier delays or customs processing.
Shipping Costs
Shipping rates are calculated at checkout.
In some cases, we may offer free or discounted shipping promotions.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 2–3 business days for tracking information to update in the carrier’s system.
Delays
Because our products are fulfilled through our trusted manufacturing and logistics partners, occasional delays may occur. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
DermaVanta is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If you believe your package has been lost, please contact the carrier directly.
Questions
If you have any questions about your order, feel free to contact us at any time. We’re here to help and want to make sure you have the best experience possible.
Thank you for choosing DermaVanta.